TK99 Privacy Policy

01 Introduction

This Privacy Policy explains how TK99 ("we", "us", "the Platform", "tk99") collects, uses, stores, and protects the personal data of players and visitors at tk99.casino. It applies to all users of the platform, regardless of how they access it — desktop, mobile browser, or the TK99 app.

By registering an account at TK99, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This Privacy Policy forms part of our Terms and Conditions and should be read alongside them.

We take your privacy seriously. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. If you have any questions about how TK99 handles your data, please contact us at [email protected].

02 Data We Collect

TK99 collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the site, and from third parties such as payment processors. Here is a breakdown of the categories of data we collect:

Registration Data

When you create a TK99 account, we collect the information you provide during the registration process, including:

• Full name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Username and password (password is stored in encrypted form only)

Identity Verification Data

To comply with Know Your Customer (KYC) requirements and to verify that you meet the age eligibility requirements to play at TK99, we may request:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method ownership
• Source of funds documentation in certain circumstances

Transaction Data

We collect records of all financial transactions associated with your TK99 account, including deposits, withdrawals, bonus credits, and bet history. This data is retained for legal and regulatory compliance purposes.

Technical & Usage Data

When you use the TK99 platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Session duration and login timestamps

03 How We Use Your Data

TK99 uses the personal data we collect for the following purposes. We only process your data where we have a valid legal basis to do so.

• Account management — To create, maintain, and manage your TK99 account, including processing login requests and account updates.
• Payment processing — To process deposits and withdrawals through your chosen payment method (bKash, Nagad, or Rocket).
• Identity verification — To verify your age and identity in compliance with KYC requirements before processing withdrawals or at any point we deem necessary.
• Fraud prevention and security — To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming — To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Customer support — To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Platform improvement — To analyse how the platform is used and identify areas for improvement, so we can deliver a better experience for all TK99 players.
• Legal compliance — To comply with applicable laws, regulations, and court orders, including anti-money laundering obligations and data retention requirements.

04 Sharing Your Data

TK99 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following limited circumstances:

Payment Processors

To process your deposits and withdrawals, TK99 shares the minimum necessary data with our payment processing partners (bKash, Nagad, Rocket). These partners are contractually bound to use your data only for the purpose of processing your transaction and to maintain appropriate security standards.

Identity Verification Providers

TK99 may use third-party identity verification services to assist with KYC checks. These providers receive only the data necessary to perform the verification and are prohibited from using it for any other purpose.

Legal and Regulatory Authorities

TK99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or in connection with the investigation of suspected illegal activity. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event that TK99 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

05 Cookies

TK99 uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how TK99 uses cookies:

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during your session, maintain your preferences, and ensure the security of your account. You cannot opt out of essential cookies without affecting the functionality of the platform.

Analytics Cookies

TK99 uses analytics cookies to understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the platform performs across different devices. This data is used in aggregate form and does not identify individual players. It helps us make the platform better for everyone.

Functional Cookies

Functional cookies remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you visit. These cookies improve your experience but are not strictly essential.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the TK99 platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

06 Data Retention

TK99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data — Retained for the duration of your account and for a period of five years after account closure, in compliance with anti-money laundering regulations.
• Transaction records — Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• Identity verification documents — Retained for five years after account closure or the completion of the KYC process, whichever is later.
• Customer support records — Retained for three years from the date of the last interaction.
• Technical and usage data — Retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer required, TK99 will securely delete or anonymise it. If you request deletion of your account and data, we will action your request subject to any legal retention obligations that prevent immediate deletion.

07 Security

TK99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored on our servers, including payment details and identity documents
• Strict access controls limiting internal access to personal data on a need-to-know basis
• Regular security audits and penetration testing of our platform infrastructure
• Two-factor authentication options for player accounts
• Continuous monitoring of our systems for suspicious activity

While TK99 takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, TK99 will notify you as soon as reasonably practicable and take immediate steps to contain and remediate the breach.

08 Your Rights

You have a number of rights in relation to the personal data TK99 holds about you. TK99 is committed to respecting and facilitating these rights. To exercise any of the rights listed below, contact our support team at [email protected].

09 Minors

TK99 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults only. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered an account at TK99, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

10 Policy Changes

TK99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes — particularly those that affect how we use your personal data or your rights — TK99 will notify you via email or an in-platform notification before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how TK99 protects your data. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data by contacting our support team.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way TK99 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your TK99 account dashboard
• Response Time: Email responses within 2 hours; live chat typically under 5 minutes

For data rights requests specifically — such as access requests, correction requests, or deletion requests — please email [email protected] with the subject line "Data Rights Request" and include your registered account username. This helps us locate your data and process your request as quickly as possible.